Return Policy

We want customers to feel comfortable when shopping with us. If your item is damaged, incorrect, or has a quality-related issue, please contact us within 30 days of delivery.

To request a return review, email:

service@sereniskinlift.com

Please include your order number, a description of the issue, and clear photos if applicable.

Returned items should be unused, clean, and in their original condition when possible. Fabric items that show signs of heavy use, washing, odors, stains, or damage caused after delivery may not qualify for return approval.

Return approval is required before sending any item back. Items sent without prior approval may not be accepted.

Once a returned item is received and reviewed, we will provide an update based on the condition of the item and the reason for return.